Changing and cancelling appointments
If you cannot make your appointment, please let us know by phone or WhatsApp as early as possible, ideally at least 24 hours in advance, so another patient can use the time. Because missed check-ups can affect the length of orthodontic treatment, we recommend booking a new appointment as soon as possible after a cancellation.
No payments are taken through the website
As no payments of any kind are taken through the website, there is no refund process for sales made through the site.
Refunds during treatment
Clear aligners and orthodontic appliances are custom-made according to the digital treatment plan. For this reason, the conditions that apply if you decide to stop treatment after production has started are set out in the information given at the start of treatment and in the written treatment plan. We recommend that you ask about these conditions and receive them in writing before treatment begins.
Questions
You can send questions about cancellations and refunds through the channels on the contact page. This is a translation; the Turkish version prevails.